Contact us

You've run into an issue with Bootstrap Studio or have something to ask?
You can reach us at email or by using this form.

Please search through our FAQ below before writing.

Suggested Questions (click to scroll the page)

    FAQ

    Problems

    I haven't received my license.

    It can take up to 15 minutes for your license to arrive. We need to validate your payment first. If the key is still missing, and it is not in your spam folder, it might indicate that you have had a typo in your email address when purchasing. Write to us and we will resolve it. Please include an alternative email address in your message, in case your server is blocking us.

    I am seeing a blank screen when I start Bootstrap Studio for the first time.

    If you see an empty black or white screen, when you start the app, make sure that you have an active internet connection the first time you start the program. It needs to connect to our servers so the license key is checked. After this, you can go offline for as long as you wish. Some firewalls may block the app from accessing the network. Make sure that https traffic is allowed. If you need to configure a proxy, see here.

    Bootstrap Studio doesn't start after I click the icon.

    If you are using Windows and Bootstrap Studio refuses to start, try installing our 32 bit release. Also, make sure that your antivirus system isn't blocking the app by mistake.

    I have lost my license key. Can you send it to me again?

    If you've purchased Bootstrap Studio in the past, but can't remember your license key, don't worry! We can resend it to you. Use our license key restore form. Enter the email address you used to purchase the app, and we will send you your key.

    Where can I find the download link?

    The download link for the app is included in your license email, right after your key. If you don't have it, see the above question how to restore it.

    Where can I find my invoice?

    We use a separate service for payment processing and invoicing - Paddle.com. They have sent you an email with your invoice and company/tax information right after you bought the app.

    General

    Which operating systems are supported?

    Bootstrap Studio works on Windows 7 and up, macOS 10.9 and up and many Linux distributions (including Ubuntu, Debian and Fedora). Chrome OS is not supported.

    Which language is Bootstrap Studio in?

    The interface of our program is only available in English at the moment. No other languages are supported for the interface. But you can create websites in any language. If you need to enter special symbols with umlauts or characters with IME (like in Chinese, Japanese, Korean etc) you can use the "Character Input" dialog. You can access it by clicking the "Char Input" button when you edit the text of an element.

    How can I edit HTML?

    Bootstrap Studio shines as a drag and drop builder, but it also gives you the ability to edit HTML when you need to. There are two ways to do it. The first is to drag the "Custom Code" component from the library and place it into your page. Then double click it. This will open a code editor in which you can write HTML.

    The second way is to convert any part of your page, which you've built using our drag and drop builder, into HTML. Just right click a component and choose the "Convert to HTML" option. This will allow you to do advanced changes to components which are not possible with the drag and drop functionality.

    Why aren't there new lines in paragraphs?

    We deliberately decided against <br> as they make it difficult to design responsive layouts. The preferred way to do this is to use separate <p> elements, or if you absolutely need to use a single element, add max-width. This way text will be limited on large screens, but flow freely on smaller ones.

    Can Bootstrap Studio export for CMS like WordPress?

    When you export a design created in Bootstrap Studio, you get a static website complete with CSS, HTML and JS. But no CMS features are available - it is up to you to turn the static website into a WordPress, Drupal or Magento theme.

    Are React or Angular supported?

    Our app is focused on creating designs with Bootstrap, and it doesn't support React nor Angular.

    How can I make my contact forms work?

    With Bootstrap Studio you create the design of your website. When you export it, you get HTML, CSS, images and JS files. But this is not enough to make your contact form work. You will need to write backend code in a language like PHP, Python, Ruby, Node.js or other to submit your form. This is not handled by the application.

    Is PHP supported?

    Bootstrap Studio is a design and protyping tool and it doesn't support PHP. When you export your design, you get HTML, CSS and JS files. To write PHP, you need to then edit your exported site in a code editor or IDE.

    I have found a bug. What do I do?

    Report it and we will fix it! Thanks to our advanced update system all bug fixes are delivered within minutes to all users. We got Bootstrap Studio from zero to where it is now, and we won't stop improving it.

    Bootstrap

    Does Bootstrap Studio support Bootstrap 4?

    We are working on Bootstrap 4 support as we speak. It should be ready soon. Once it is done, we will push an update to all Bootstrap Studio users and they will receive it automatically.

    Which version of Bootstrap does Bootstrap Studio use?

    At the moment, Bootstrap Studio uses Bootstrap 3.3.7. We are working on Bootstrap 4 support at the moment, and once it is ready we will release a free update for the application. After this, you will be able to create new designs with either version 3.3.7 or 4.

    Can I import an existing website?

    If your website is made with Bootstrap, you can import the images, CSS, JS and HTML files into the app. Just drag and drop them in, or choose the File > Import option. There is one limitation for externally created websites - they can only be edited as HTML (you won't be able to edit them via drag and drop).

    Can I import a theme that I've purchased?

    If you've purchased a Bootstrap theme from a marketplace you can import it in Boostrap Studio. The only limitation is that drag/drop isn't available, you will only be able to edit your theme as HTML.

    LICENSING

    How does the licensing work?

    When you purchase Bootstrap Studio, you get one year of free updates. This includes all new features, major releases and bugfixes that we create during this period. When this year expires, you can continue using the last version of Bootstrap Studio that was released while your license was active, but you won't get any new features or bugfixes. You can renew your license and continue receiving updates at any time by choosing the "Renew License Key" option in the Help menu.

    What is the Lifetime version?

    The Lifetime version of Bootstrap Studio is a special release of our app that comes with free upgrades forever. You don't need to renew your license when you have this version. It has the same powerful feature set as the standard edition.

    How does the 3 computer limit work?

    When you buy Bootstrap Studio, you get a license key that can be used on up to three computers that you own. You can at any time deregister a computer and free up a slot for another, by choosing the "Delete License" option from the Help menu. You can also deregister a computer that you don't have access to, by using the Help > Manage Devices dialog.

    Can 3 people use one license?

    No, every user should have their own license. You can read our license terms here for more information on this.

    What happens if I format my computer?

    If you format your computer, lose it, or your hard drive is destroyed, you can deactivate the copy of Bootstrap Studio that has been installed on it at any time. Just open the "Manage Devices" dialog in another copy of Bootstrap Studio that has been installed with your key. This dialog shows all your currently active installations. You can remove the ones that you don't use and free up slots for other installs. Read more here.

    Can I convert from Standard to Lifetime?

    Yes, you can convert to Lifetime at any time. You can do it by choosing the "Renew License" option in the application menu, and then choosing "Lifetime" on the renewal page. The upgrade costs $50, so it is cheaper to buy the Lifetime release outright.

    How are updates delivered?

    We have built an advanced update system into Bootstrap Studio. It checks for updates periodically when you are online and downloads them in the background. Then, the next time you start the program, you will be running the latest version automatically. Even though you need to be online to receive updates, Bootstrap Studio doesn't require an internet connection to function and can be used completely offline.

    Is there a student license?

    If you are a student we have a special non-commercial license for you, which is free for the duration of your study. Apply here.