August 22, 2018 at 11:29 am #12477August 22, 2018 at 11:31 am #12478
really interesting question, @jo. But I guess this guy from Abidjan will just disappear. Like the other guys that had the same problem
But let’s play along since @CannelSeka is showing ‘the proof’ he really bought it. and paste a few screenshots So why don’t you just download the latest version and use the code you bought from the developer with that version?
Kudos to martin for updating only legit installs.August 22, 2018 at 11:43 am #12479
I bought this software to work faster on a very important project. I’m in abidjan . it’s a problem for you if I understand correctlyAugust 22, 2018 at 11:52 am #12480
I bought this software
if you bought it last Friday from the developer here, just install the latest version. And activate with the code the developer sent you per email.
do not install an obsolete version and then try to update it.
BTW you did not answer Jo question: “So the question at this point is, where did you buy your version 2 from?”August 22, 2018 at 12:07 pm #12481
After the purchase, I received an email from bootstrap. I then click on the button found in email that led me to the site https://bootstrapstudio.io/download. I downloaded the latest version and proceed to the activation after installing it on windows 10. unfortunately I received an error message during the activation.
I installed Linux mint on virtualBox to try to activate the latest version but the same.
You think it’s normal?August 22, 2018 at 12:26 pm #12482
unfortunately I received an error message during the activation
what error message during activation?
Sorry to ask again. Where did you buy it from? Did you buy the software from this official website? I mean from this link: https://bootstrapstudio.io/#purchase
Why did you install a very old legacy version, then tried to install on Windows 7, Windows 8, Windows 10 and Linux mint instead of just complaining that the code you bought and received from the developer did not work?
You think it’s normal?
definitely not.August 22, 2018 at 1:08 pm #12483
I uninstall the old version then download and install the new version<br><br>
– first launch of the latest version https://photos.app.goo.gl/LvNQ67bT2RYoXqPY9
– After adding the activation license https://photos.app.goo.gl/FKh53gWjoRrn4YMZ8
– After a short period of waiting, I get this error message https://photos.app.goo.gl/zeTg8z4erXoYjtDcA
– After closing and restarting the application, I remain blocked at this level. I feel that the software has been activated but refuses to start https://photos.app.goo.gl/UxooSrKvR9Q1ZiRn9
– Here is the proof that my purchase https://my.paddle.com/invoice/4306921/21105900-chre87a3b2af011-1cd161d2b2August 22, 2018 at 1:26 pm #12484
finally, we have the error: “An error occurred while validating your license. Please try again”
That’s a Linux Mint instance running inside a container, not a standard computer connected to the internet. Many things can go wrong with that setup.
contact the developer directly, but first, check that your internet connectivity is ok, not firewalled or proxied. Better, try to activate a fully updated (1803) windows 10 version running on a real computer, not inside a VM.
Another thing that comes to mind is that since you also activated old v.2 maybe you already used the 3 licensed computers you have. But you’d better contact the developer directly: https://bootstrapstudio.io/contact-usAugust 22, 2018 at 7:37 pm #12486JoMember
Another thing too is that if you had version 2 purchased, and installed, it would have upgraded to version 4 along the way same as it has for all of us. If you just purchased a new copy, you wasted your money if you already owned version 2, it unless you had a pirated copy of version 2, which would then make sense why the license wouldn’t work.
Bootstrap hasn’t made anyone repurchase the software since as long as I’ve used it which was during version 2 over 2 years ago, so once again … something smells fishy around here.
also, the screenshot doesn’t prove anything as far as that you purchased the software. It’s a generic screenshot, nothing shows your identity on it anywhere and there is nothing showing anything at all about being licensed to you. That screenshot could have been taken by anyone. I personally have never seen the app show that it was updating, it pops up a message to tell you a new version is available or has been installed and tells you to restart. When you restart it’s already installed.
Other than that, same as I’ve said to all others that have asked the same question the last couple days, all from different countries as well which doesn’t seem like a coincidence to me either. Contact the developer for issues with your license. We CANNOT help you here on the forums, we are users just like you.August 23, 2018 at 9:56 am #12488houslerMember
If your in Abidjan, not sure why were seeing english and USD. So if this is a legitimate copy then go back to the download page and download version 4.
Close ALL those programs down you have running and install. If you have any antivirus or firewalls running make sure your permissions are correct.
Enjoy Bootstrap Studio.
I have Bootstrap Studio running on Windows and Linux without issues.
JamesAugust 24, 2018 at 11:47 pm #12507bipingaurMember
Is there any way of getting the old interface back. I don’t like to tweak settings while half the screen is taken up by the options panels. Here I am trying to tweak the top menu, which is all hidden in the new layout. Can i get the old style interface where the Look & Feel, Options and Animation panel were on extreme right panel and not obscuring the page viewAugust 25, 2018 at 11:45 am #12509JoMember
LOL seriously, you need to look more closely at how things work with this new version. First,
- Click the panel on the right that you have open (look and feel) and that will slide that part shut.
- Now slide the right sidebar interface all the way to the right so it is just buttons and no text.
- Now when you want to change something click the button of the panel you want to open, make your changes and close it, or, leave it open as it won’t be over your work area then, or if it is, it’s just a small bit.
You can do the same with the left panel too which gives you a ton more space in the center work area.
I for one do NOT want to have it back the way it was and I’m sure most others don’t either!August 25, 2018 at 12:21 pm #12510bipingaurMember
Thank you for your help
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